About the Company

Our client is building a premium, digital-first consumer brand in the skincare category, targeting a rapidly growing and highly engaged segment of the Indian market. The business is being led by experienced founders with a strong track record in scaling marketing-led and international businesses across India, Australia, and the United States.

The brand is currently in the pre-launch phase and is being built with a long-term, global vision — starting in India, followed by expansion into Australia and the U.S. The focus is on developing high-quality, well-formulated products backed by research, consumer insights, and strong brand positioning.

Unlike many brands in the market, this is not a white-label play. The founders are investing heavily in building the product, brand, and distribution channels from the ground up. The business will be heavily driven by D2C, content, and community-led growth.

This is an opportunity to be part of a high-growth brand at zero-to-one stage, working closely with the founders to shape the product roadmap and launch strategy.

Role Title

Customer Experience Manager

Purpose of Role

To manage customer engagement and retention strategies.

Key Responsibilities

• Handle customer communication
• Manage feedback and queries
• Build retention programs
• Analyse customer behaviour

Key Skills Required

• Strong communication skills
• Empathy and problem-solving
• Attention to detail
• Customer-first mindset

Job Category: Customer Experience

Job Type: Full Time

Job Location: Bangalore